Living and Loving our Lives
YOUR AGED CARE AT HOME
Committed to the Community
IMPORTANT INFORMATION RELATING TO COVID-19 (CORONAVIRUS)
Your Aged Care at Home is committed to the health and wellbeing of all of our clients and carers, our workforce and our community.
Please rest assured that we are working very closely with the Department of Health and Public Health Units and will ensure updated information is provided to you as soon as it is available.
We are in uncharted waters with this virus and can appreciate that for a number of you this will be creating a level of anxiety and uncertainty. Please be sure to speak to your Care Co-ordinator about this and they will be able to support you.
In the meantime, please take note of the following information.
The best way to protect yourself is the same as you would against any respiratory infection. Please practice good hygiene, particularly by making sure to regularly clean your hands thoroughly for at least 20 seconds with soap and water, or an alcohol-based hand rub.
Remember to cover your nose and mouth when coughing and sneezing with a tissue or a flexed elbow, and avoid close contact with anyone with cold or flu-like symptoms.
All support workers have undertaken mandatory COVID-19 and Hand Hygiene training to maintain compliance when delivering services to our clients.
The following websites are great resources to find out more:
Symptoms, Social Distancing and Self-isolation
If you or your friends and family members are experiencing flu-like symptoms, please protect yourself the same as you would by resting and seeking medical care if symptoms persist. Coronavirus mainly presents with the following symptoms: Fever, cough, sore throat and shortness of breath.
The Department of Health has also asked that all people allow 1.5 meters of social distancing as well as not shaking peoples hands.
If your friends and family members have returned from overseas travel from 1 February 2020 or have been in close contact with a confirmed case of coronavirus, please ask that they DO NOT visit you until they have received written medical clearance. They should also call our office on 02 8764 3669 so we can advise your Care Support Workers.
Your Aged Care at Home are actively encouraging its workforce to work from home where possible and to attend to client reviews remotely to reduce the risk of infection. Workers who present any flu-like symptoms are immediately sent for a checkup and are isolated until cleared for work.
We also discourage the general public to attend our office at 49-51 Stanley Street Bankstown, but to rather call our office line on 02 8764 3669.
Your Aged Care at Home has zero confirmed cases of COVID-19 amongst the workforce and clients.
More information can be found at the Department of Health:
Clinical supplies and PPE (Personal Protective Equipment)
Following the bushfires and public concern about the coronavirus, there has been an increase in demand for supplies from pharmacies and healthcare customers. Whilst there is a national shortage on essential PPE, we are working with business partners to secure new stock and replenish workers in need.
As mentioned previously, given the added risks within the aged care environment, we must take these steps to ensure a high level of precaution is in place to minimise the risk to yourselves or our staff. Please be assured that an emergency response plan is in place should we receive a confirmed case in one of our services.
We are committed to supporting you during this time of uncertainty as the world comes to grips with containing this virus. The steps outlined above are for your protection and our staff and we ask for your support in ensuring your visitors in your home follow them in particular.
The Australian Governments Response Plan to COVID-19 (Issued from the Department of Health)
The Australian Health Sector Emergency Response Plan for Novel Coronavirus (COVID-19) Short Form outlines how key activities will operate and how the public can support the response.
what we know about the disease and the outbreak
what sort of risk COVID‐19 represents
what the Australian Government health sector will be doing to respond
how the Government’s response will affect people
what people can do to contribute
how people can manage their own risk, the risk to their families and their communities
As we learn more about COVID-19 we are:
regularly reviewing our response
moving resources into activities that are working well
scaling back activities that are not working
The plan focuses on government activities. But many government and private agencies are working together to support the Australian Government response.
Live updates are available from the Department of Health and is updated daily:
Your Aged Care at Home believes that elderly people have the right to choose to remain living in their own homes, for as long as possible, supported by a range of integrated and flexible services.
The service provided by us will promote the person’s independence and dignity and will contribute to his/her physical, emotional, spiritual, cultural and social well-being.
We offer both subsidised and private home care services in the Inner West, South West and Western Sydney regions.
Your Aged Care at Home is also a registered provider of the National Disability Insurance Scheme (NDIS) offering a range of supports to eligible participants.
Complimentary consultations are available to help you plan for your support needs to assist you to remain living in your own home for as long as possible.
Your Aged Care at Home is committed to promoting the dignity and quality of life for the frail elderly and their family and carers within our society.
Have access to an advocate of your choice
Receive fair and effective procedures for dealing with complaints and disputes
Be valued as individuals with sensitivity to individual needs, especially in relation to gender, cultural, religious and socio-economic factors
Uphold dignity, respect, privacy and confidentiality
Exercise own level of independence and be supported in enhancing this independence
Participate fully in developing flexible service plans for your care needs
Receive quality services to meet assessed needs
Have access to information to assist in making informed choices about available home support service